Refund policy

Due to the handcrafted nature of our jewelry and strict hygiene standards, all sales are final. We do not offer returns, exchanges, or refunds for a change of mind, incorrect sizing ordered by the customer, or preference.

Please review all product details, dimensions, and photographs carefully before completing your purchase.

Damaged or Defective Items (Transit Damage)
We take immense care in packaging our pieces to ensure they reach you safely. However, in the rare event that an item arrives broken or damaged during transit, we offer a strict replacement or refund process.

To be eligible for a damage claim, you must provide an unboxing video as proof.

Unboxing Video Requirements:
To protect both our customers and our business, damage claims will only be accepted if they meet the following video criteria:

Uncut and Unedited: The video must be a single, continuous shot with no pauses or edits.

Show the Seal: The video must start by clearly showing the package sealed in its original shipping mailer from all angles before it is opened.

Clear Visibility: The opening of the package and the extraction of the jewelry must be clearly visible in the frame. The damage to the piece must be shown clearly in the same continuous video.

Claims submitted with photographs only, or videos that start after the shipping package has already been opened, will be strictly rejected.

How to Claim a Damage Exception:

You must report the damage within 48 hours of the delivery timestamp.

Email us at Ritee.jewellery@gmail.com with the subject line: Damage Claim - Order #[Your Order Number].

Attach the unboxing video and a brief description of the issue. (If the video file is too large, please provide a Google Drive or Dropbox link).

Resolution:
Once our team reviews the unboxing video and approves the claim, we will initiate a replacement for the exact same piece. If the piece is out of stock or cannot be remade, a full refund will be issued to your original payment method